Refund and Billing Policy

Purpose and Scope

This Refund and Billing Policy describes the general billing, subscription, cancellation, refund, and payment practices Corenth Technologies LLC applies to subscriptions purchased through the Corenth Technologies website and platform.

This policy supplements the Terms of Service and any pricing page, checkout disclosure, order form, statement of work, or other agreement governing a purchase.

If a signed Enterprise agreement, order form, or custom agreement contains different billing or refund terms, the applicable signed agreement will control to the extent of the conflict.

Plans, Pricing and Billing Frequency

Corenth Technologies currently offers Free, Starter, Pro, Professional, and Enterprise plans.

Paid plans may be billed monthly, annually, or under a custom written agreement. Applicable pricing, features, usage limits, trial terms, billing frequency, taxes, implementation fees, and renewal information are displayed or otherwise disclosed before the customer completes a purchase.

Published prices may change. Pricing changes should not apply retroactively to charges already completed. When required or appropriate, customers will receive advance notice before a changed price applies to a future renewal.

Corenth Technologies may introduce additional plans, usage-based charges, add-ons, implementation fees, consulting fees, or custom services in the future. Applicable charges will be disclosed before purchase.

Payment Authorization

Stripe processes paid subscriptions and related transactions.

By purchasing a paid subscription, the customer authorizes Corenth Technologies and Stripe to charge the selected payment method for:

• The initial subscription charge.
• Recurring renewal charges.
• Applicable taxes.
• Approved plan changes, usage charges, add-ons, or other disclosed purchases.
• Any other amount specifically authorized through checkout or a written agreement.

Customers are responsible for maintaining valid and current billing information and for ensuring that the selected payment method is authorized for use.

Corenth Technologies does not store complete raw payment-card numbers on its own servers as part of its standard checkout flow. Payment-card handling is performed through Stripe.

Free Trials

Corenth Technologies currently offers:

• A 7-day trial for the Starter plan.
• A 3-day trial for the Pro plan.

Unless otherwise clearly stated at signup, Professional and Enterprise plans should not be assumed to include a standard free trial.

Trial eligibility may be limited by customer, business, payment method, email address, account, organization, device, prior trial history, or other reasonable anti-abuse criteria.

Customers may not create multiple accounts or use false or misleading information to obtain repeated trials.

When a trial is configured to convert automatically, customers must cancel before the stated trial deadline to prevent the first paid subscription charge.

Automatic Renewals

Paid subscriptions renew automatically at the end of each applicable monthly or annual billing period unless canceled before the renewal becomes effective.

By maintaining a paid subscription, the customer authorizes recurring charges to the payment method associated with the account.

Renewal charges may occur on or near the applicable renewal date, subject to payment-processor timing, time zones, weekends, banking schedules, and technical processing.

Cancellations

Customers may cancel recurring subscriptions before the next renewal date to prevent future renewal charges.

Corenth Technologies provides self-service cancellation through available account or Stripe billing controls.

If a self-service cancellation control is temporarily unavailable, a customer may submit a cancellation request using the contact information listed in this policy.

Cancellation generally does not automatically provide a refund for a current billing period or for charges already processed.

Refunds

Refund requests are reviewed individually. Submitting a request does not guarantee approval.

Refund approval may depend on:

• The reason for the request.
• The applicable plan and billing period.
• The date and amount of the charge.
• Whether the Service was accessed or used.
• Whether implementation or custom work was completed.
• Whether a duplicate charge or billing error is verified.
• The customer’s prior refund and account history.
• Applicable law and contractual obligations.

Annual subscription charges are not automatically prorated or refunded because a customer cancels before the annual period ends.

When a refund is approved, Corenth Technologies generally intends to return the approved amount to the original payment method. Processing time may depend on Stripe, the financial institution, payment method, and transaction type.

Upgrades and Downgrades

Customers may upgrade or downgrade subscriptions through available account or Stripe billing controls.

An upgrade may:

• Take effect immediately.
• Increase available features or usage limits.
• Generate an immediate or future charge.
• Change the billing date or billing interval.
• Generate a proration or adjustment.

A downgrade may:

• Take effect immediately or at the next renewal.
• Reduce available features, seats, or limits.
• Require the customer to reduce usage before the downgrade can complete.
• Create an account credit rather than a cash refund.

Prorations, Credits and Billing Adjustments

A plan change may create a prorated charge, credit, invoice adjustment, or change to the next billing amount.

Prorations are not necessarily equivalent to an immediate refund. A credit may instead be applied to a future invoice, depending on the subscription settings and transaction.

The applicable Stripe subscription configuration determines whether a plan change produces a proration, credit, immediate charge, or adjustment to a future invoice.

Failed Payments and Past-Due Accounts

A payment may fail because of insufficient funds, an expired card, an issuer decline, authentication requirements, incorrect billing information, account restrictions, or another payment issue.

When a payment fails, Corenth Technologies or Stripe may:

• Notify the customer.
• Retry the payment.
• Request an updated payment method.
• Mark an invoice or subscription as past due.
• Restrict paid features or account access.
• Suspend or cancel the subscription.
• Continue attempting collection where permitted.

Customers remain responsible for unpaid amounts unless the charge is canceled, waived, refunded, or otherwise resolved.

Invoices, Receipts and Billing Records

Stripe may generate receipts, invoices, credit notes, payment confirmations, failed-payment notices, and other billing records.

Customers are responsible for maintaining a valid billing email address and reviewing billing communications.

Corenth Technologies makes invoices and receipts available through Stripe-hosted pages, customer billing controls, email, or another reasonable method.

Customers should promptly report incorrect company names, addresses, tax details, charges, or invoice information.

Taxes

Displayed subscription prices may not include sales tax, use tax, value-added tax, goods and services tax, or other applicable taxes unless expressly stated.

Customers are responsible for taxes associated with their purchase, excluding taxes imposed on Corenth Technologies’ net income.

Corenth Technologies may collect taxes when required based on the customer’s location, billing information, tax status, product classification, or applicable law.

Discounts, Credits and Promotional Offers

Corenth Technologies may offer promotional codes, discounts, credits, trials, temporary upgrades, referral benefits, or other limited offers.

Promotional offers may:

• Be limited to eligible new or existing customers.
• Have an expiration date.
• Apply only to selected plans or billing periods.
• Be limited to one use per customer or organization.
• Exclude taxes, implementation work, or add-ons.
• Be modified or withdrawn where permitted by law.

Credits have no cash value unless expressly stated and generally cannot be transferred, sold, or redeemed for cash.

Customers may not create multiple accounts or use misleading information to obtain repeated promotional benefits.

Billing Disputes and Chargebacks

Customers should contact Corenth Technologies promptly if they believe a charge is incorrect or unauthorized.

Providing the transaction date, amount, account email, invoice number, and reason for the dispute may help resolve the matter efficiently.

A customer should not submit a chargeback for a valid charge merely to avoid the cancellation or refund rules.

Corenth Technologies may provide transaction, account, authorization, access, communication, or usage records to Stripe, financial institutions, card networks, or other appropriate parties when responding to a billing dispute.

Accounts associated with suspected fraud, abusive disputes, or unresolved chargebacks may be restricted or suspended, subject to applicable law and Corenth Technologies' billing and account-security procedures.

Enterprise, Implementation and Custom Agreements

Enterprise customers, custom implementations, consulting projects, onboarding work, configuration assistance, or other professional services may be governed by a separate order form, statement of work, invoice, or written agreement.

Custom agreements may include different:

• Payment schedules.
• Deposits or implementation fees.
• Renewal periods.
• Cancellation requirements.
• Refund rights.
• Usage commitments.
• Service levels.
• Taxes and expenses.

Fees for completed implementation, consulting, configuration, custom development, data migration, or other professional work may be non-refundable once performed, subject to the applicable agreement and law.

Changes to This Policy

Corenth Technologies may update this policy as pricing, subscription features, Stripe configuration, tax obligations, billing procedures, laws, and business practices change.

Updated versions will be posted on this page with a revised “Last updated” date.

Material changes affecting current subscriptions may also be communicated through email, checkout, an account notice, an invoice notice, or another reasonable method where required or appropriate.

Contact Information

Billing questions, refund requests, cancellation requests, or reports of an incorrect charge may be sent to:

Include the account email, company name, transaction date, amount, invoice or receipt number when available, and a clear explanation of the request.

Corenth Technologies may introduce a dedicated billing or support address in the future. Until then, billing requests may be submitted to the contact address listed above.